I told Jody I wanted to pay for nitrogen in my tires and that I was missing a valve stem cap on one of my tires. He said he would take care of it. They were not done. Tires were rotated and oil/wiper blades were changed. However I had to adjust the driver side wiper blade myself as it was noticeably cockeyed and not laying flat against the glass. The main reason I brought the truck here was to have the recalls and headrest DVD players looked at because I can go anywhere else for the basic services.
We would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
dropped off my truck at the appointment time, picked up the truck on time with no waiting. the service writer explained what the procedure would take and when the truck would be ready. He was friendly and treated me in a professional manner just like I get treated every time I come to the dealership for service. Thanks and keep up the customer comes first approach.
My Traverse needed extensive repairs and it required several days to get all the parts. They loaned me a vehicle while mine was in for service and my service representative, Kenny Peevyhouse made sure I was kept up to date on their progress.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the South Pointe Chevrolet team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Robert, thank you for taking the time to write about your experience at our dealership. All of us at South Pointe Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Service Adviser, Wes, called me by my name when I exited the truck, never met Wes before. He listened to my problem with the truck and let me know the service should be completed within a couple hours, the truck came out in about an hour and a half. Wes was very thorough in his explanation of the work performed on my truck.
Shawn- thank you for taking the time to write about your experience at our dealership. All of us at South Pointe Chevrolet pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!