654 Reviews Found
Confirmed Service Customer
Kenny was great about my repairs. I had some major work done to the engine and South Pointe was able to get the parts they needed to do the repair within 2 days. Was given a loaner vehicle during my repairs, couldn't be happier, thanks South Pointe.
Stephen W.
TULSA
Business Response
Stephen, thank you for taking the time to write about your experience at our dealership. All of us at South Pointe Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Went in to have two recalls done and inspection revealed a seal leaking the repair of which was covered under warranty. Everything completed in one day except a trouble light which came on after leaving the dealership. Brought it in the next day and Kenny took care of it quickly. Oxygen sensor plug had come loose.
Samuel K.
TULSA
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
Honestly Jody my service advisor made the experience so much better. He’s great!!
Christina S.
BROKEN ARROW
Business Response
Glad we could help you out!
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Confirmed Service Customer
Excellent service received on re-programming the software on my 2019 GMC Sierra Denali!
Bradley S.
BIXBY
Business Response
Thanks for the great feedback!
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Business Response
Glad we could help you out!
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Business Response
Diane, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
I was very impressed with your salesman Paul Hill. I had a good experience with them but the service department definitely needs some work they never answer the phone and do not communicate very well at all. It took them to long to fix my truck.
James H.
TULSA
Business Response
James, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
Experience is amazing. That is why we chose to purchase two new vehicles in the last four months. We wouldn't take our business anywhere else!
Shellie S.
COWETA
Business Response
Shellie, we're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
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Business Response
Hope - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Business Response
Thank you very much!
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Confirmed Service Customer
Fast and courteous service. I had an oil change and tires rotated while I had a donut and hot chocolate and I was out the door with a bag of popcorn in no time.
Terri F.
TULSA
Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole South Pointe Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
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Business Response
Hi, thank you for the high star rating! We hope to see you soon!
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Confirmed Service Customer
I haven't been so impressed in a long time. I'm not sure if Frankie Love or Gregg Jones made our appointment. Both men called to check on our purchase. It's like an assembly line. A nice man in the parking lot walked to show us where to enter the service area.You drive in and someone comes to your window. From the time you give them your name they know why you're there and give you a general idea of how long you'll wait. Unbelievably organized. I believe Mr. Wolf was our contact in the service department. Everything went perfect.
Anna G.
HARTSHORNE
Business Response
Hi Anna, thank you for taking the time to leave a review for us at South Pointe Chevrolet. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Jody Moore was amazing! I came in on a Saturday, and even though they where super busy, Jody took care of me. He let me know it would be a couple of hours, but my car was finished quicker than I anticipated. South Pointe Chevy has a great service department!! Best in town!!
Michael G.
BROKEN ARROW
Business Response
Hi Michael, we're happy you found our staff to be so supportive during your experience here at South Pointe Chevrolet. We sincerely value your business and look forward to your next visit!
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Business Response
Tim, glad we could help you out!
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Confirmed Service Customer
The actual service was great but I waited over two hours for an oil change and tire rotation and I had an appt at 7am and there was only 1 car ahead of me when I got there at 6:40 am yet many people that arrived after me kept getting their cars done first so little confused on how that worked out but as far as the actual work done good job
Jesse B.
BROKEN ARROW
Business Response
Jesse, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Confirmed Service Customer
It took a long time for just an oil change, but my technician checked on me often and eventually he apologized for the 2 hour wait and comped my oil change. That's not why the 5 stars because honestly it was customer appreciation day and my bill was $9.95, so not a huge deal, but the fact that he was concerned the whole way thru. He has Great customer service, I own several businesses in town and wish I could find such employees.
Fran H.
BROKEN ARROW
Business Response
Fran, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Confirmed Service Customer
They didn’t want to work on my car bc it had a warranty. Didn’t want to take their time to diagnose the problem so that they could use the warranty company. Bad business model.
William S.
TULSA
Business Response
William, we would like to apologize for the experience that you had at our service department We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Mary, it's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Business Response
Glad you had a great experience!