Terri, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole South Pointe Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
Took my Silverado in for the brakes to be looked at due to the recall. I asked to let me know if everything was fine or if it needed to be fixed. About an hour later I was told it needed to be fixed but they didn’t have the part and that they should have it that day or the next. I have yet to even hear from them.
We're sorry to hear about your most recent experience at our dealership. Customer service is our number one priority and we would like to further understand the details of what happened at our service department. Please contact our team at your earliest convenience.
Sandra- thank you for taking the time to write about your experience at our dealership. All of us at South Pointe Chevrolet pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
Had a wonderful experience bringing my car in for repair covered by an extended warranty. The details of the warranty were clearly explained over the phone, so no surprises at the dealership. I was offered a quick appointment time, parts were ordered prior to my visit, and the repair took just a day to complete. Everyone was incredibly accommodating and professional. So happy to work with South Pointe!
Wesley, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.