We love hearing feedback from our customers and are glad that your visit went so well! We pride ourselves on providing top of the line customer service and love knowing that we've succeeded in this effort. Please feel free to contact us if you have any questions. Thanks again!
Thank you for your feedback and we apologize that we did not meet your expectations. We want to look into your situation and discuss options to correct any mistakes. Please contact us at your earliest convenience so we can work on a solution.
Robert - thank you for taking the time to write about your experience at our dealership. All of us at South Pointe Chevrolet pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
My situation was somewhat unique, but given the circumstances, South Pointe handled everything very well. My service agent was very communicative and kept me informed throughout the almost 1 month that my car was in the shop.
David Duncil and Nathan were great listeners thought the buying process and make great suggestions for options. David went out of his way to find the vehicle I wanted, very willingly. As I shopped for a new Traverse, I checked out other dealerships. One dealership started conversation and stopped responding. The other insisted I couldn’t get what I wanted for the payment/options I was looking for in a Traverse. (Having owned one before, I knew I could.) I went back to South Pointe to see David because he was knowledgeable, low pressure and outgoing. When it comes to service, my experience with Evan Clark, yesterday, was fantastic. I dropped off the Traverse to have the wheels powder coated. David wasn’t in, but he handled everything perfectly, willingly... Even dropped me off at home versus getting an Uber/Lyft. I’ve already shared my overall experience with friends and coworkers. They know I’d go back to South Pointe Chevrolet again. You’ve got a great team... I hope you’ll consider marketing great customer service versus other dealers, because it seems like a great opportunity!
Well I had my car stolen and bought to the shop!And it was sub contract out to Danny Myers body shop was not please with the work they did!The rim was not clean up and still looks bad!Beside my 1000 dollar deductible I had to pay 165.00 so 1165.00 plus they had to make a new key and change key code I only got one key for the car!So I’m very disappointed with the dealership and the body shop!