My car had to be towed to the dealership late one evening. I filled out the convenient information envelope and dropped my key inside (very hesitant, because it was the first time I have needed to use this feature). However, I was notified promptly the next morning & then the service team kept me up to date on each crucial step. I believe they took very good care of my "Little Red"! Thanks South Point Service Team - Job well done
Beth, we sincerely appreciate your feedback. Each employee is a valued member of the South Pointe Chevrolet team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
I showed up at the dealership for an oil change without an appointment. My car was done and waiting for me after we went to Walmart. I have all my three cars serviced at South Pointe because the work is done correctly and n a timely manner.
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
The salesperson was very new and didn't have most of the answers I needed. However, the manager, Mr. Love, was immediately available to answer my questions and get the details. Mr. Love did the negotiations and got me my new Silverado.
Anthony, our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole South Pointe Chevrolet service team would like to thank you for coming in and we hope to see you again in the near future.
The service on the pickup was fine. But when I picked it up they couldn't find the invoice. After more than an hour they found it on the managers desk. I had been told that they would discount anything they could since my warranty ran out in march of this year. No discounts. Since the warranty ran out I have spent between $2,000 and $3,000 on repairs The pickup is a 2013 but only has 61,546 miles all highway.
The service department is horrible. They never call back. I am still waiting on a part to come in, no call for updates. This is why I take my camaro to get serviced at Jim Norton. The service dept is awesome. I have nothing but good things to say about South Point Sales staff and have bought three of my vehicles there and sent family members there. The service department leaves a bad impression though