It���s not really about the dealership. My complaint lies on the extended warranty that seems to not want to cover anything. I think your dealership should stop offering extended warranties as they are a scam.
Jim, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
I showed up without a prior appointment for an oil change and air filter (engine) replacement. Mike Wolfe got my car in and out in a very reasonable amount of time for a very fair price. As always, the work was done correctly the first time.
James, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Hi there, we regret to hear that you are displeased with your recent experience with us. Please contact us at (918) 236-8408 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Wonder why you spend money on text alerts/communication but your service representatives don't return phone calls or respond to the texts? Had 7:15 am appointment didn't hear anything about status of vehicle till after 4 pm? Odd that ended up having to leave vehicle overnight for oil change and AC charge.
We are disappointed to learn of your experience here at South Pointe Chevrolet, but will take this opportunity to improve. Please reach out to us at (918) 236-8408 when you can so we can address this situation directly. Thank you and have a great day.
Brought my car in for check engine light. Had diagnostic testing done. Was told it was evpap or purge flap. Told service rep to go ahead and fix it. Spoke with a family friend and was told what I was being charged was extremely expensive for the diagnosis. I immediately called service rep To stop repairs but got no answer. Called back several more times. Then called main service number spoke with a lady. She went to check on my car. She came back and said my repairs were complete. I told her I was calling to stop repairs. (All of this was within 20 mins of talking to service rep and giving him the ok to fix my car). The lady said a service manager would call me back. Waited 30 more minutes no one had called me back so I called back. By then my original service rep was back from lunch. He IMMEDIATELY came on line somewhat aggressive saying my car had JUST come back from repaid (by now it had been 35 mins from the time the lady told me my car was complete). The service rep Kenny said my car had just been back less than 5 minutes from being repaired. I informed him that what he did wasn���t true. He then became more irritated and said what do you want me to do it���s done and it had taken 1 1-2 hours to fix my car which wasn���t. True either (it actually took 20 mins from the time I gave ok until the time the lady said it was repaired and ticket was on Kenny���s desk). I told him I had called to stop repairs but they were done and that I would���ve appreciated transparency from him. He then began to negotiate the price taking $30 off the $315 price I had been given for repairs. I continued to explain to him in a calm manner that I found a cheaper repair but I was aware that I had given permission to start repairs and would just have to be ok with it. But that I was really upset that he was not transparent and that I didn���t appreciate the hostility in his voice when he called.
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. South Pointe Chevrolet (918) 236-8408
Bob was amazing. He took excellent care of me and kept me informed of everything. He worked very hard to get me a deal I was very happy with. I'm so happy with the whole team that made this happen for me. Thank you!!