Customer Reviews

Alan McLaughlin and Denis Kolosha were extremely helpful. Denis took our info while Alan was finishing up with a customer. Denis also arranged our rental vehicle. Alan got the ball rolling early on a Saturday morning with our car and let us know what the problem was and how much to fix it. He also informed us of our 2 front tires that were balding and the headlight that was out. When we were worried about the money he suggested the Buy Power card. I went online and applied and was approved the same day. Without that helpful suggestion we might have been able to get everything fixed on the car at one time. He is an excellent service advisor and we will be coming back to him in the future.

They always do greAt!

In and out in no time at all.

Not happy that I had to purchase a spare tire I should have been told when I bought the car that there was no spare in it and I would have never brought it

Very tight work schedule. Cleared a full day to get the car serviced. I asked for an oil change, tire rotation and more importantly I asked the to check the struts. Oil change and tires were serviced. Did not look at my noisy struts. Told me I could bring it back another day. I dont have time. They had the car a whole day and didnt do it. I cant make time to bring it in again.

Great job.

Great

It was great experience

Paper work took too long. Salesman was a bit pushy. After the sale there was too many emails and texts to set up things we did not want at the time.

Flat tire, tire rotation and oil change

They did a good job but they were transitioning how the customer pays for their service. I waited at the counter in the waiting room to pay for about 15 until I went and found someone to pay.

Rainbows and unicorns everywhere..

I was well satisfied with the service received. I was irritated that they tried to sell me new tires when I have 5/32 tread remaining. That is my measurement after getting home and they are nowhere near the treadwear indicator bar in the tread.

Driving from Kansas City to Dallas and got a flat in Checotah, OK. No place in town had my tire and told me it would take 3 days to get it. I called this dealership and the guy told me he could have the tire within an hour. I drove an hour out of the way to get to the dealership and the tire was there, as promised. The service was quick and the people were very friendly.

I understand that service advisers have a job to do, but they need to listen when the customer talks. It feels like all they do is try to bleed every last penny out of you.

Did not have the color we wanted but car had everything else. Bob explained everything very clearly and was patient with us.

Takes very long time for oil changes and repairs Missed topping off fluids and checking other possibilities in vehicle when there was something broken

Great. Jason is very responsive.

I had A wonderful experience at South Pointe Chevrolet. South Pointe service is the only dealer that has touched my 2014 Silverado. Alan McLaughlin was my service adviser and he did everything right. I enjoyed the promptness and explanations received from Alan.

Replacement of 3rd brake light. Alan was great, told me exactly what I needed and I would be happy to have him as a service advisor again!